FAQs
Shipping & Delivery
When will my order be shipped?
Orders are usually processed within 3–5 working days, unless otherwise stated on
the product page. For made-to-order items, additional processing time may apply.
How long will delivery take?
UK: 2–5 working days
EU: 3–7 working days
China & International: 7–14 working days
Delivery times are estimates and may vary due to customs clearance or courier delays.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping rates vary by region. Please refer to our Shipping Policy for details.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can track your shipment on the courier’s website.
Returns
How do I return an item?
To return an item, please contact us at support@titipoem.com within 14 days of receiving your order. Our team will provide return instructions and the correct return address. For full details, visit our Return & Refund Policy.
Are earrings and custom-made items returnable?
For hygiene reasons, earrings cannot be returned unless faulty. Custom-made, personalised, or one-of-a-kind items are non-returnable, unless they arrive faulty or incorrect.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect, in which case we will cover the return costs.
Will I be charged customs duties and taxes?
For orders delivered outside the UK, customs duties and taxes may apply. These charges are the responsibility of the buyer and are not included in the product price or shipping fees.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you wish to change or cancel your order. Changes may not be possible once the order has been processed or dispatched.
What should I do if I receive a faulty or incorrect item?
Contact us immediately with your order number and photos of the issue. We will arrange a replacement (if available) or issue a full refund, including shipping costs.
